Foundation

Summary This course enables participants to learn about the best practices for implementing and managing a Quality Management System (QMS) as specified in ISO 9001:2015, as well as ISO 9004 (Managing for the sustained success of an organization -- A quality management approach). The participant will learn the different components of a QMS, including the QMS quality manual, required procedures, records, measuring performance, management's commitment, internal audit, management review and continual improvement.

Who should attend?
Members of a Quality team
Professionals wanting to gain comprehensive knowledge of the main processes of a Quality Management System (QMS)
Staff involved in the implementation of the ISO 9001 standard
Staff involved in operations related to Quality Management
Auditors

Learning objectives
To understand the implementation of a Quality Management System in accordance with ISO 9001
To understand the relationship between a Quality Management System and compliance with the requirements of different stakeholders of the organization
To know the concepts, approaches, standards, methods and techniques allowing to effectively manage a Quality Management System
To acquire the necessary knowledge to contribute in implementing a Quality Management System (QMS) as specified in ISO 9001

Course agenda
Day 1: Introduction to Quality Management System (QMS) concepts as required by ISO 9001
Introduction to the ISO 9000 family of standards
Introduction to management systems and the process approach
Fundamental principles of Quality Management
General requirements: presentation of the clauses 4 to 8 of ISO 9001
Day 2: Implementing requirements from ISO 9001:2015 and Certification Exam
Implementation phases of the ISO 9001 framework
Continual improvement of Quality
Conducting an ISO 9001 certification audit
Certification Exam

Educational approach
This training is based on both theory and practice:

Sessions of lectures illustrated with examples based on real cases
Review exercises to assist the exam preparation
Practice test similar to the certification exam
To benefit from the practical exercises, the number of training participants is limited

Prerequisites
None

Examination and Certification
The "PECB Certified ISO 9001 Foundation" exam fully meets the requirements of the PECB Examination and Certification Programme (ECP). The exam covers the following competence domains:

Domain 1: Fundamental principles and concepts of Quality Management
Domain 2: Quality Management System (QMS)
The "PECB Certified ISO 9001 Foundation" exam is available in different languages (the complete list of languages can be found in the examination application form)

Duration: 1 hour
For more information about the exam, refer to the section on the ISO 9001 Foundation Exam
A certificate of "PECB Certified ISO 9001 Foundation" will be issued to participants who successfully pass the exam and comply with all the other requirements related to this credential
For more information about the ISO 9001 certifications and on the PECB certification process, refer to the section on ISO 9001 Foundation Certification

General Information
Certification fees are included in the exam price
A student manual containing over 200 pages of information and practical examples will be distributed to participants
A participation certificate of 14 CPD (Continuing Professional Development) credits will be issued to participants
In case of failure of the exam, participants are allowed to retake the exam for free under certain conditions