ITSM -> ISO 20000
IT service management (ITSM) refers to the implementation and management of quality information technology services. Design, delivery and improvement of services that fulfill customer requirements have become very important for IT providers. Learn how to implement and manage quality of information technology services by being trained to ISO/IEC 20000. Check below to find the training that suits you best!
ISO/IEC 20000 Introduction
Introduction to the implementation of an Information Technology Service Management System (ITSMS) based on ISO/IEC 20000
ISO/IEC 20000 Foundation
Become acquainted with the best practices for implementing and managing an Information Technology Service Management System (ITSMS) based on ISO/IEC 20000
ISO/IEC 20000 Lead Implementer
Mastering the implementation and management of an Information Technology Service Management System (ITSMS) based on ISO/IEC 20000
ISO/IEC 20000 Lead Auditor
Mastering the audit of an Information Technology Service Management System (ITSMS) based on ISO/IEC 20000