Introduction

Summary This one-day training course enables the participants to be familiar with the basic concepts of the implementation and management of a Quality Management System as specified in ISO 9001. Participants will learn the basic concepts of quality management and best practices.

Who should attend?
Members of a Quality team
Professionals wanting to gain preliminary knowledge of the main processes of a Quality Management System (QMS)
Staff involved in the implementation of the ISO 9001 standard
Staff involved in operations related to Quality Management
Auditors

Learning objectives
Introduction to the ISO 9001 standard and its requirements
Introduction to management systems and the process approach
General requirements: presentation of the clauses 4 to 8 of ISO 9001
Implementation phases of the ISO 9001 standard
Conducting an ISO 9001 audit

Course agenda
Course objectives and structure
Standard and regulatory framework
Fundamental principles of quality
Quality Management System (QMS)
Preparing for the certification audit
Closing the training

Prerequisites
None

Examination and Certification
None

General information
A student manual containing over 100 pages of information and practical examples will be distributed to participants
A participation certificate of 7 CPD (Continuing Professional Development) credits participation will be issued to participants